Returns / Refunds

REFUND / EXCHANGE POLICY

RETURNS / REFUNDS

KC KICKS do not accept returns for a change of mind or wrong size ordered. Orders cannot be cancelled once placed. Please shop carefully as this is our policy. 

For further information on this policy please refer to: https://www.accesscanberra.act.gov.au/s/article/fair-trading-for-business-tab-guarantees-warranties-and-refunds-for-businesses-providing-goods

  

CONDITIONS FOR REFUNDS

All of our goods are 100% authentic. We do not refund or exchange for change of mind or wrong size ordered. However, if your purchase is made whereby the item is flawed or tarnished (in-some way) through transit, resulting in the product being unfit for its purpose, we are able to provide a full refund.  

All sale items are strictly no returns or exchange.

 

CONDITIONS FOR EXCHANGE

In the case of wrong size ordered, please contact us via email support@kckicks.com.au to request exchange approval. Terms and Conditions are as follows:

  1. You must contact us for exchange approval within 7 days of receiving your item.
  2. The item must be returned within 7 days once your exchange request is approved.
  3. All items are packaged securely and arrive back to us in their original, unworn condition, Including tags, boxes, casing, etc.
  4. Shoes must be sent back inside another box to ensure the item is not squashed or damaged in transit. Please do not tape or mark the original shoe box.
  5. KC KICKS do not cover any postage costs associated with returns; all costs associated with returning items to us are at the responsibility of the customer. Please ensure you post back your return package using a traceable service as KC KICKS will not be held liable for any lost packages.
  6. Exchange depends on the availability of stocks. KC KICKS will not hold stocks in any way.
  7. In the case where exchange size is unavailable, an equivalent store credit (paid price less shipping cost) will be provided. The store credit will be valid for 12 months.
  8. Under circumstances which a refund is granted, a $30.00 AUD processing fee will be deducted from the total refunded amount.


Thank you for reading through our terms & conditions.